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Frequently asked questions

Short answers to what people ask most often.

Creating a group is the foundational step to connecting your household. Even if you start using Frigboard on your own, having a group enables: Instant Sharing: You can add another member (partner, kids, roommates) at any time. Real-time Synchronization: All your shopping lists, notes, family finances, and loyalty cards become instantly accessible to the new member. Effortless Household Management: You won't need to manually transfer anything later—your household is ready for shared use right from day one.

In the FrigBoard app, tap Forgot password. That opens frigboard.com so you can request a reset link by email. After you save a new password, return to the app and sign in with the new password. You can also start the reset from the website.

Biometric unlock is a lock on top of an already signed-in session on the phone. It is not a replacement for your password on the server. Turn it on in the app under Account after you sign in with email and password once. If you close the app (including force close) and biometrics are on, you should see Unlock with biometrics — your session is still on the phone. If you tap Sign out, the session is removed from the phone. You must sign in again with email and password. Unlock with biometrics will not appear until you do.

New accounts are created on the website. After you confirm your email, return to the FrigBoard app and sign in there, or continue on the web.

Questions: info@frigboard.com

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